Improve the efficiency of your customer services team
Your customer services team is key to a positive customer experience. But how do you make sure that all of your agents are focused on the highest priority queries?
The Paragon HDX Customer Services module enables your customer services team to view and manage standard tasks that need to be performed as part of the fulfillment process. It also highlights tasks that are late or issues that risk delaying the order and prompt action for visits that have failed.
Customers and customer services agents can manage orders through the browser-based interface, completing tasks such as rescheduling a delivery, recording customer instructions or cancelling an order.